Privacy Policy


Humfrys & Symonds cares about the privacy of your personal information and is committed to protecting it. This Privacy Policy explains what information we collect about you and why, what we do with that information and how we handle that information.

For the purposes of the applicable data protection laws (the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR) together with any implementing legislation, in particular, the Data Protection Act 2018, the company responsible for your personal information is Humfrys & Symonds. This Policy is incorporated into Humfrys & Symonds Terms & Conditions and applies to information obtained by us through your use of the information, software, products services made available through (website). 


Humfrys & Symonds collects information that, alone or in combination with other data, could be used to identify you (Personal Information), such as your e-mail address, name, physical address, telephone number, or employment information. If you make a purchase from Humfrys & Symonds we will collect and store your billing and credit card information. Humfrys & Symonds may also collect anonymous demographic information which is not unique to you, such as your postal code, age, gender, preferences, interests and favourites (Non-Personal Information). Non-Personal Information is not linked to your personal information (for example, your IP address).

Humfrys & Symonds will collect your personal information in a number of ways, including when you contact us through the website, by telephone, post, e-mail or through the other means set out below.


We also collect this Personal Information as you use the Website:

  • User Content. This consists of all text, documents, content or information uploaded, entered, or otherwise transmitted by you in connection with your use of the Website.


When you visit our Website, we automatically collect information about your computer hardware and software such as your IP address, browser type, domain names, access times, operating system, cookie information, referring website addresses, pages visited, links clicked, text entered, mouse movements, and Internet Service Provider. We analyse and use this information to better understand how our users use the service, to maintain and improve our service, and in some cases, to publicly disclose aggregated statistics regarding our services.


Unless a longer retention period is required or permitted by law, we will only hold your Personal Information on our systems for the period necessary to fulfil the purposes outlined in this policy or until you request that the information be deleted in accordance with your right of erasure (see Your rights” section below).

Even if we delete your Personal information, we reserve the right to maintain a copy for legal, tax or regulatory purposes, but in such event, we will do so as long as necessary to fulfil those legal, tax or regulatory purposes, but in such event, we will do do only as long as necessary to fulfil those legal, tax or regulatory purposes. Please contact


We only disclose Personal Information to third parties:

  • When we have explicit consent to share your Personal Information
  • When we determine that disclosure is required to protect the rights, property or personal safety of Humfrys & Symonds and users of the website, i.e. to respond to lawful subpoenas, warrants or requests by the public or regulatory authorities including request by law enforcement agencies.
  • If we sell some or all of our business or assets, we may disclosure of your Personal Information to the prospective seller or buyer of such business or assets, and if the transaction closes then your personal information my transfer to the buyer


Humfrys & Symonds is committed to taking reasonable and appropriate steps to protect the personal information that we hold from misuse, loss or unauthorized access. We do this by using a range of technical and organizational measures including measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorized access to your personal information please let us know at:

The Website is designed to secure the Personal Information you provide on computer servers in a controlled, secure environment, with protections from unauthorized access, use or disclosure. When personal information (such as credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

However, while we do our best to protect your personal information, we cannot guarantee the security of all data which is transmitted to the website or to another website via the internet or similar connection. If we have given you (or you have chosen) a password to access certain areas of the Website, please keep this password safe.


Under the GDPR you have various rights in relation to your Personal information, such as the rights of access, rectification, restriction, objection, portability and erasure. Please note that these rights are subject to certain limitations set forth in applicable law.

To exercise these rights please contact our Data Protection Officer at We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of applicable laws. Please note that we may keep a record of your communications to help us resolve any issues you raise

You have the right to lodge a complaint with your local supervisory authority for UK residents, the Information Commissioner’ Office or ICO if you believe we have failed to meet our obligations regarding your personal information.


We may use remarketing services to advertise our products to you on third party websites after you have visited our website.


We will occasionally update this policy to reflect company and customer feedback. Humfrys & Symonds encourages you to periodically review the policy to be informed of how we are protecting your Personal Information.


Data Protection Officer
Humfrys & Symonds
1 St John Street